Privacy Policy

At TicketMee, operated by WebMee Tech, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or use the TicketMee platform to purchase tickets or manage events. By using our platform, you consent to the practices described in this policy.

Information We Collect

When you use TicketMee, we may collect the following information:

• Personal identification information - your name, email address, and phone number, provided during registration or ticket checkout.
• Payment information - billing details necessary to process your ticket purchase. Payment data is handled securely by trusted third-party payment processors (such as PayHere) and is never stored directly on our servers.
• Event and ticket data - details of events you register for, ticket types purchased, and QR code identifiers linked to your order.
• Technical data - your IP address, browser type, and device information, collected automatically for security and platform improvement purposes.

Use of Information

We use the information we collect to:

• Process and confirm your ticket purchases and issue QR-code tickets via email.
• Communicate with you regarding your orders, tickets, and event updates.
• Provide customer support and respond to your enquiries.
• Allow event organisers to manage attendee check-in using your ticket data.
• Improve the TicketMee platform based on usage patterns and feedback.
• Detect and prevent fraudulent or unauthorised activity.

Information Sharing

We respect your privacy and do not sell or trade your personal information to third parties. We may share your information only in the following circumstances:

• Event organisers - your name, email, and ticket details may be shared with the organiser of the event you purchased tickets for, solely for the purpose of event management and attendee check-in.
• Payment processors - your payment information is shared with our third-party payment processors (e.g., PayHere) who are contractually obligated to handle your data securely and confidentially.
• Legal requirements - we may disclose your information if required to do so by law or in response to valid legal requests.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, enhance your browsing experience, and gather anonymised analytics about platform usage. You may disable cookies through your browser settings, though some platform features may not function correctly as a result.

Data Retention

We retain your personal data for as long as necessary to provide you with our services and comply with legal obligations. Ticket purchase records may be retained for accounting and audit purposes in accordance with applicable law.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

WebMee Tech
Email: hello@webmee.tech